Frequently Asked Questions

Many thanks for your message. This is an automatic reply. Please note that due to the high number of requests and our limited resources, we may not be able to respond to your inquiry. Please read the responses to some frequently asked questions below. 

ASSISTANCE

I am affected by a situation of domestic violence in Malaysia.

I am a survivor of sexual- or gender-based violence in Malaysia. 

Please call the helplines:

  • 010 4211 274 (Rohingya/Burmese)
  • 016 204 0491 (Arabic)
  • 014 2400 191 (Penang Rohingya)

I am a refugee registered with the ICMC Resettlement Support Center in Turkey and the Middle East and would like to inquire about my case. 

Please address your inquiry to info.rsc@icmc.net (including a case number) or call

  • Istanbul: +90 212 219 2055 (Monday–Friday, 13:00–15:00). Voicemail available during business hours.
  • Beirut: +96 1161 2245 / +96 1161 2246 (Monday–Friday, 13:00–15:00).

I am a refugee registered with the UN Refugee Agency, UNHCR, and need assistance. 

Please address your inquiry to the UNHCR office where you are registered. 


I am a refugee or forcibly displaced person and need assistance. 

I belong to a particularly vulnerable group and thus I am at risk.

If you are in Malaysia, Jordan or Pakistan, please contact our field offices there using our website’s Contact Us page.

In all other countries, please refer to the UN Refugee Agency, UNHCR.

COMPLAINTS 

I am a beneficiary of an ICMC program and have a complaint.

We will get back to you as soon as possible. 

I am a refugee registered with the ICMC Resettlement Support Center in Turkey and the Middle East and have a complaint or want to report fraud.

Please address your complaint to rsc.confidential@icmc.net or use this online form.

I want to report a violation of ICMC’s Code of Conduct, or Policy to Prevent and Respond to Sexual Harassment, Exploitation and Abuse, or Child Safeguarding Policy

We will get back to you as soon as possible. 


EMPLOYMENT, INTERNSHIPS, VOLUNTEERING 

I would like to apply for a job with ICMC.

Job vacancies, including information about how to apply, are published here.

They are also advertised in ICMC’s LinkedIn and Twitter accounts.

I have applied for a job with ICMC and would like to know the status of my application.

Unfortunately, only shortlisted candidates are contacted. 

I would like to apply for the ICMC Deployment Roster. 

Please address your inquiry to deployments@icmc.net

I would like to volunteer with your organization. 

Please visit our Contact Us page and address your inquiry to the relevant office. 

I would like to do an internship with your organization. 

Internship opportunities are advertised on the jobs page and in ICMC’s LinkedIn and Twitter accounts. 

RESEARCH & MEDIA

I am a student and would like to get help with my research.

Unfortunately, we are currently unable to offer this type of support. 

I am conducting research about ICMC’s work or history and would like to contact someone in your organization.

We will get back to you as soon as possible. Please make sure your inquiry includes the organization you work for, the subject you are researching, the country or countries involved, and your deadline. 

I am a journalist working on a story and would like to contact someone in your organization. 

We will get back to you as soon as possible. Please make sure your inquiry includes the media outlet you work for, the subject of your story, the country or countries involved, and your deadline. 

PUBLIC TENDERS, FUNDING & PARTNERSHIPS

I represent a company or organization that participated in an ICMC public tender and would like to enquire about my offer. 

Please address your inquiry through the same channel you used to participate in the tender. 


I represent a company or organization that participated in an ICMC public tender and have a complaint. 

We will get back to you as soon as possible. 

I represent an organization or group and would like to apply for funding. 

ICMC is not a funding agency and does not offer grants. 

I represent an organization that would like to partner with ICMC to develop new projects.

We do not currently have the capacity to engage in new projects.

OTHER ISSUES

I would like to be removed from your mailing list.

Although we are sorry to see you go, we will take action on your request.

I represent a member of ICMC through a national Conference of Catholic Bishops.

We will get back to you as soon as possible. 

Best regards,

ICMC Communications

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WHAT WE DO

ICMC provides assistance and protection to vulnerable people on the move and advocates for sustainable solutions for refugees and migrants.